Frequently Asked Questions:
All South Industries rims are covered by a LIFETIME WARRANTY, to be free from manufacturing defects in material and / or workmanship. We are always in your corner in this regard. This warranty applies to the original owner, who has registered their rims with us, and can provide a date of purchase, as shown on their proof of purchase.
Beyond the LIFETIME WARRANTY, we have a LIFETIME INCIDENT PROGRAM. South Industries products are engineered for performance, durability, and ride quality. We get it. Sometimes, you exceed the limits. Crashes are a part of our sport. All rims under two years of age from date of sale will be replaced free of charge. Rims older than 2 years from date of sale will be replaced at 50% of RRP. All non-riding incidents, like driving your roof-mounted bikes into the garage or melting your rim on your exhaust, will be replaced at 50% of RRP.
When the proverbial hits the fan, we are in your corner. Parts, labor, and shipping are NOT covered by South Industries. If your product has been badly used, maintained, serviced, and cared for, that will directly impact the lifespan of the product, and will not be covered by our LIFETIME INCIDENT PROGRAM. Improper installations and setups are also not covered by the LIFETIME INCIDENT PROGRAM.
In short, if you are in our corner, we are in yours. Requirements to qualify are that you are the original owner of the South Industries product, and product registration has been completed. You will need your serial numbers and proof of purchase.
Both warranty procedures are valid for rims manufactured from August 2019 and onward.
If you have not yet registered your South Industries rims, we highly recommend you do so by going to this link.
Send us an email to firstname.lastname@example.org and include the following information.
- Proof of purchase
- Pictures of the damaged/faulty product
- A short description of what happened
- A return email address and contact number
- We will be in touch within 48hrs to see how we can get you rolling again
ORDERING, PAYMENT & SHIPPING
We accept Paypal and all major credit cards through the Paypal portal (Visa, Mastercard, American Express and Discover). You do not have to have a Paypal account to use this option. For South African buyers we also offer a direct bank transfer option, for this option orders will only be dispatched once payment has been received.
South African orders are delivered door to door with The Courier Guy, your tracking number will be emailed to you once your order is confirmed (https://www.thecourierguy.co.za/tracking_home.php). International orders are shipped with DHL Express, your tracking number will be emailed to you once your order is confirmed (https://www.dhl.com/en/express/tracking.html).
We offer free shipping on all South Africa orders. International shipping cost are as follows: EU: major city centres €50 for a set of rims and €100 for a wheel set. USA: major city centres are US$50 for a set of rims and US$100 for a wheel set. For all other regions please contact us to confirm shipping cost.
The prices listed on our international sites are exclusive of VAT and local duties that might apply in your specific country. The international courier company taking care of your delivery may allow you to pay for import/custom charges and VAT upon delivery. Customs charges are dependant on your local customs office and South Industries have no control over these charges. Please feel free to contact us if you have any questions email@example.com.
Our in-house wheel building workshop offers a traditional custom wheel building service. We offer bespoke hand-built wheels using the hubs of your choice. After listening to your riding needs, we carefully select spoke type, lacing pattern, and building characteristics to create a truly unique wheelset suited to your needs. Because everybody is unique, we also offer a custom decal program where we can colour match your rim decals. Get in touch for more information on our wheel building service and custom decal program: firstname.lastname@example.org
Our 29XC wheel has been optimised for optimum performance and we recommend a maximum racing weight of 95kg (rider and gear). Our GX rim has a maximum rider weight of 120kg (rider and gear). Our Enduro range of wheels have no specific weight limit.
For MTB wheels we recommend 110kgF on the drive side and for our road/gravel rims we recommend 120 kgF. The maximum tension is 130 kgF. Please take note of the maximum tension specified by your hub manufacturer. The use of straight gauge spokes is NOT recommended and we will not entertain any warranties for wheels built with straight gauge spokes.
YES! Hookless technology allows us to manufacture our rim well to much higher tolerances than a conventional hooked rim ensuring better compatibility with all major tyre manufacturers tubeless tyres. NOTE our hookless road rim are tubeless only and should only be used with compatible tubeless tyres. Tubeless tyre are manufactured to higher tolerances and have stronger/stiffer beads that will not stretch when inflated.
NO! Non tubeless specific tyres do not have strong enough bead to ensure a tight tubeless seal and too prevent the tyre from stretching under high pressures.
We recommend using a smooth plastic rim tape and applying two layers. Our rim wells are designs to a very tight tolerances and the use of a fibre re-enforced tape or building up the rim well with electrical tape prior to applying the tubeless tape affects the overall diameter which could negatively impact compatibility with some tyres.
Please follow the guidelines on the various product page for product specific recommended pressures.
All South Industries rims are designed and manufactured in-house in South Africa #handgemaak.
CARE & MAINTENANCE
- Regularly wash your rims using a mild soapy solution.
- Store your wheels out of direct sunlight if possible.
- Take care when removing tyres using a tyre lever. Never use metal tyre levers. Always ensure that the tyre bead is pushed back into the rim well before trying to remove the tyre with a tyre lever. You should not have to use excessive force to remove a tyre.
- Before each ride inspect your rims for any chips, cracks or bulges, get in touch if something looks out of place before using the affected rim email@example.com
- TAKE CARE WHEN USING HITCH/TOW BAR MOUNTED BIKE CARRIERS! Heat can cause the epoxy resin to melt causing permanent damage to your rim! We recommend at least 500mm of clearance between your car’s exhaust an your tyre/rim. The same damage could be caused by other external heat source, take care when storing your bike to keep them clear of any heat source.