Frequently Asked Questions:

WARRANTY

What is your standard warranty?

All South Industries rims are covered by our LIFETIME WARRANTY to be free from manufacturing defects in material and/or workmanship and we offer a LIFETIME CRASH REPLACEMENT. Our LIFETIME CRASH REPLACEMENT policy allows to original owner to purchase a replacement rim at 50% of the current MRSP. The warranty applies only to the original owner and does not transfer to subsequent owners. Any additional costs related to the crash replacement, be it material or labour, is excluded. (effective from August 2019).

Register your wheels here for warranty activation.

How do I submit a Warranty Claim?

Send us an email to info@southindustries.cc and include the following information.

  • Proof of purchase
  • Pictures of the damaged/faulty product
  • A short description of what happened
  • A return email address and contact number
  • We will be in touch within 48hrs to see how we can get you rolling again

ORDERING, PAYMENT & SHIPPING

How can I pay online?

We accept Paypal and all major credit cards through the Paypal portal (Visa, Mastercard, American Express and Discover). You do not have to have a Paypal account to use this option. For South African buyers we also offer a direct bank transfer option, for this option orders will only be dispatched once payment has been received.

How do I track my order?

South African orders are delivered door to door with The Courier Guy, your tracking number will be emailed to you once your order is confirmed (https://www.thecourierguy.co.za/tracking_home.php). International orders are shipped with DHL Express, your tracking number will be emailed to you once your order is confirmed (https://www.dhl.com/en/express/tracking.html).

What are the shipping costs?

We offer free shipping on all South Africa orders. International shipping cost are as follows: EU: major city centres €50 for a set of rims and €100 for a wheel set. USA: major city centres are US$50 for a set of rims and US$100 for a wheel set. For all other regions please contact us to confirm shipping cost.

Are VAT and duties included in international pricing?

The prices listed on our international sites are exclusive of VAT and local duties that might apply in your specific country. The international courier company taking care of your delivery may allow you to pay for import/custom charges and VAT upon delivery. Customs charges are dependant on your local customs office and South Industries have no control over these charges. Please feel free to contact us if you have any questions info@southindustries.cc.

Do you offer custom options?

Our in-house wheel building workshop offers a traditional custom wheel building service. We offer bespoke hand-built wheels using the hubs of your choice. After listening to your riding needs, we carefully select spoke type, lacing pattern, and building characteristics to create a truly unique wheelset suited to your needs. Because everybody is unique, we also offer a custom decal program where we can colour match your rim decals. Get in touch for more information on our wheel building service and custom decal program: info@southindustries.cc

TECHNICAL

Do you have a maximum rider weight limit?

Our 29XC wheel has been optimised for optimum performance and we recommend a maximum racing weight of 95kg (rider and gear). Our GX rim has a maximum rider weight of 120kg (rider and gear). Our Enduro range of wheels have no specific weight limit.

What is the recommended spoke tension?

For MTB wheels we recommend 110kgF on the drive side and for our road/gravel rims we recommend 120 kgF. The maximum tension is 130 kgF. Please take note of the maximum tension specified by your hub manufacturer. The use of straight gauge spokes is NOT recommended and we will not entertain any warranties for wheels built with straight gauge spokes.

Is a hookless road rim safe?

YES! Hookless technology allows us to manufacture our rim well to much higher tolerances than a conventional hooked rim ensuring better compatibility with all major tyre manufacturers tubeless tyres. NOTE our hookless road rim are tubeless only and should only be used with compatible tubeless tyres. Tubeless tyre are manufactured to higher tolerances and have stronger/stiffer beads that will not stretch when inflated.

Can I use standard, non-tubeless tyres on a hookless rim?

NO! Non tubeless specific tyres do not have strong enough bead to ensure a tight tubeless seal and too prevent the tyre from stretching under high pressures.

What rim tape do you recommend?

We recommend using a smooth plastic rim tape and applying two layers. Our rim wells are designs to a very tight tolerances and the use of a fibre re-enforced tape or building up the rim well with electrical tape prior to applying the tubeless tape affects the overall diameter which could negatively impact compatibility with some tyres.

What are your recommend tyre pressures?

Please follow the guidelines on the various product page for product specific recommended pressures.

Where are your rims made?

All South Industries rims are designed and manufactured in-house in South Africa #handgemaak.

CARE & MAINTENANCE

How to I care for my South Industries wheels?
  • Regularly wash your rims using a mild soapy solution.
  • Store your wheels out of direct sunlight if possible.
  • Take care when removing tyres using a tyre lever. Never use metal tyre levers. Always ensure that the tyre bead is pushed back into the rim well before trying to remove the tyre with a tyre lever. You should not have to use excessive force to remove a tyre.
  • Before each ride inspect your rims for any chips, cracks or bulges, get in touch if something looks out of place before using the affected rim info@southindustries.cc
  • TAKE CARE WHEN USING HITCH/TOW BAR MOUNTED BIKE CARRIERS! Heat can cause the epoxy resin to melt causing permanent damage to your rim! We recommend at least 500mm of clearance between your car’s exhaust an your tyre/rim. The same damage could be caused by other external heat source, take care when storing your bike to keep them clear of any heat source.